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Frequently Asked Questions

What time is check-in? Check-out?
Check-in begins at 4:00pm. If you arrive early, feel free to ask our front desk if a room is available for early check-in. Check-out ends at 11:00am
Are you going to charge my credit card when I reserve a room, or wait until I check in?
Deposit Policy: Each reservation requires a deposit equal to the first night's stay plus applicable fees and taxes. Packages which include tickets, etc. may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the amount of the deposit. The credit/debit card used to make the reservation must be presented at check-in.
What is your cancellation policy? Refund policy?
Cancellation Policy: For reservations cancelled more than 48 hours prior to arrival date, 100% of the deposit will be refunded. Reservations cancelled less than 48 hours prior to arrival, will receive a refund equal to 50% of the deposit. Upon your request, in lieu of a refund Smoky Mountain Resorts can hold your deposit for up to one year for application toward a future reservation.
How old do you have to be to check in?
At least one person in your room must be 18 years old or older.
Do you offer discounts for AAA, AARP, etc?
AAA, CAA, AARP, Government, and Military discounts are available.
Is there an extra charge for more than two adults? Is there a per person fee? Do children stay free?
We do not charge per person. All of our guest rooms are priced according to their particualr size and bedding type. For example: if a room will sleep up to four guests, the price we charge is for up to four guests - more than four guests would require a larger or additional room(s).
If, for whatever reason, your hotel is not what I expect - what then?
With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with our hotel. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in and we will make every effort to remedy the situation. Should we be unable to resolve the issue, we will find suitable lodging for you or cancel and refund your stay.
Do you offer Smoking rooms?
All guest rooms are non-smoking. Our guests are welcome to smoke outside of the hotel.
Are very small pets okay?
We have several rooms designated as 'Pet Friendly.' There is a 25 pound limit, and please, only one pet per room. Be sure to mention your pet when reserving and during check-in.
Do you have roll-away beds or cots available?
No, we do not have roll-away beds or cots.
Do you have cribs?
We do not have cribs, but we do offer a 'Pack n Play' for a minimal fee.
Are microwaves in each room?
Yes, every guest room includes a microwave.
What is included with breakfast?
Belgian waffles, hard boiled eggs, fresh fruit, biscuits & gravy, grits, oatmeal, cereal, doughnuts, yogurt, toast, muffins, milk, juice, coffee, hot tea and sweet iced tea.
What are your pool hours?
Our outdoor pool area is open seasonally from 8am til 11pm.
How far are you from Dollywood?
Dollywood's main entrance is less than 5 minutes away!
How much parking is available? Is there a fee?
Ramada has curbside parking for all ground floor rooms, with additional parking near the hotel and the Convention Center.
Do you have discount tickets for Dollywood, Ripley's Aquarium, etc?
We offer Dollywood passes at our Front Desk.
Is there a guest laundry area?
No, we do not offer laundry facilities.
Are exercise facilities available at your hotel?
No. We do not have an on-site fitness center.
Is there a Trolley stop nearby?
There is a Pigeon Forge Trolley stop within walking distance of the hotel.
Do you have balcony rooms?
Some of our guest rooms do include a balcony and are designated as such.